Customer Service

August 27, 2020

5 WAYS A CRM WILL IMPROVE CUSTOMER EXPERIENCE IN HIGH-TECH B2B

In this digital era, B2B customers are well-informed and socially connected. Offering great Customer Experience, especially in high-tech is important for businesses to succeed in this competitive environment.

Customer Service

May 27, 2020

SALESFORCE COMMUNITIES SET UP BASICS

A deep dive to the topic of CX and how you can improve your communication with customers as well as internal collaboration with Salesforce Communities.

Customer Service

May 7, 2020

THE STATE OF CUSTOMER SUPPORT IN SPRING OF 2020

We looked into the data that describes the current state of customer support to see what has changed in the past few months and what kind of solutions we can bring forward to address the new challenges.

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